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Not Your Father’s Staffing Industry


Recruiting and software don’t always get along. This isn’t to say that recruiters aren’t tech-savvy – quite the contrary, as they were among the first to embrace techniques ...
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Client or Prospect … How About Both? The Thin Line of MSP Sales


Client or prospect, target or customer? Which is it? Would you believe both? In the ever-expanding universe of the MSP model, once very delineated parts of the staffing industry are now ...
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A Delicate Balance: Allowing Suppliers Direct Access


A recent Staffing Industry Analysts report cited 20 percent Canadian market penetration of master service provider (MSP) programs. While this number is much smaller than the 50 percent ...
round the world

Total Talent Solutions: A Tale of Two Geographies


For years, talent providers have been interested in offering both employee and non-employee (recruitment process outsourcing and managed service) solutions.  Despite the increase in ...
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Forget about Procurement and HR: How about Sales and Service Delivery?


Nobody has enjoyed the friendly debate over the last few years on where contingent workforce program responsibility should sit, HR or Procurement. I wrote about it two years ago just ...
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Employee Turnover as a KPI: Are You Getting the Whole Truth?


Key performance indicators (KPIs) are a major component of any MSP engagement, and most companies rely heavily on their KPIs to determine whether their MSP program is achieving the ...
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Do You Have a Plan B If Your VMS Provider is Sold?


You have just learned that the company providing your contingent workforce vendor management system (VMS) has been acquired. What impact will that have on you? The sad truth is that ...
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An MSP Miracle Cure: Alignment


Many of us who have been involved with MSP since its inception have undoubtedly uttered the words, “all managed services programs are unique” countless times. And we’ve probably ...
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Why an MSP Is Like Yoga (and Yoga Pants)


At the most recent Contingent Workforce Strategies (CWS) Summit, I detected an increased interest in managed staffing and having managed service providers (MSPs) help manage their contingent ...
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Healthcare Staffing Competition is Good, Control by Competitor MSP is Bad


In recent posts to the discussion about VMS and MSP in the healthcare arena, several perspectives have been expressed. In case you are wondering, I am firmly in the camp that there ...
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