Looking After the Mental Health of Your Contact Center Employees

Employee mental health is a big theme following two years of Covid-19 living restrictions. Research has shown that 44% of work-related ill health is the result of stress, depression ...

Focus on What Matters

A great quote from Ralph Waldo Emerson says, “Concentration is the secret of strength in all management of human affairs.” I too believe concentration — or rather, focus ...

Overcoming the Big Six Challenges of Managing Remote Teams

Managing a remote team comes with its own unique set of challenges. There’s a lot to think about, from communication and collaboration issues to managing different workflows. ...

Are You Offering the Right Referral Rewards? Referral Bonus Benchmarks for the Staffing Industry

In the race for talent, referrals are a boost of adrenaline, generating 70% more good hires than non-referrals and making it easier to fill more jobs in less time. And what better way ...

The Right Strategy for Winning

Recent experiences involving the world of sports, with my company being the customer, served as reminders of the importance of exceeding expectations. Going above and beyond as a strategy ...

How to Spot Employees’ Strengths — and Empower Them

What do you think of as a leader? Is it an authority figure with a team of people working for them? Is a leader someone who takes charge and does it all themselves? A leader guides ...

Creating a Sense of Belonging

A recent McKinsey article addresses how important a sense of belonging is to most employees. It refers not only to their immediate supervisor but also to the organization at large and, ...

Company Culture and the Great Resignation: Four Things to Know When Hiring and Retaining Top Talent

With the Great Resignation disrupting the current hiring climate, company culture is more important than ever in attracting new talent and retaining current employees. According to ...

Building an Inclusive Candidate Experience to Break Beyond the One-Size-Fits-All Approach to Recruitment

Creating an inclusive candidate experience on your recruitment website is crucial in ensuring a broad talent pool with strong experience. Diversity and inclusion policies should be ...

Meaningful Employee Appreciation Is More Important Than Ever

Last year, our company held its first President’s Conference. The event was established as one of several new initiatives we put in place to support a key recruitment and retention ...

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