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Client or Prospect … How About Both? The Thin Line of MSP Sales


Client or prospect, target or customer? Which is it? Would you believe both? In the ever-expanding universe of the MSP model, once very delineated parts of the staffing industry are now ...
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MSP/VMS Is GOOD for Your (Boutique) Staffing Firm


The world of contingent staffing is black and white. There is no gray. There are staffing firms that embrace managed service provider (MSP) programs (such as those managed by companies ...
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A Delicate Balance: Allowing Suppliers Direct Access


A recent Staffing Industry Analysts report cited 20 percent Canadian market penetration of master service provider (MSP) programs. While this number is much smaller than the 50 percent ...
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A Word in Favor of Customer Access


“You cannot shake hands with a fist.” — Indira Gandhi   I participate in managed service programs (MSP). I like them. When run well, they act as the chassis ...
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Total Talent Solutions: Technology Enables Efficiency and Effectiveness


For integrated talent acquisition solutions to work, it was clear that technology is a key factor. Ever since Y2K closed out the 20th century and the IT industry propelled us into ...
round the world

Total Talent Solutions: A Tale of Two Geographies


For years, talent providers have been interested in offering both employee and non-employee (recruitment process outsourcing and managed service) solutions.  Despite the increase in ...
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Optimizing Rates Only Happens With Real Competition


There has been much talk about metrics that can help optimize rates in an efficient contingent workforce program. But true rate optimiziation only occurs when there is real competition ...
collaborate (2)

We All Must Make Contingent Workers Feel Welcome


The need to understand, utilize and engage the contingent workforce is becoming more and more important to staffing agency and organizational success. Contract and temporary workers ...
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Forget about Procurement and HR: How about Sales and Service Delivery?


Nobody has enjoyed the friendly debate over the last few years on where contingent workforce program responsibility should sit, HR or Procurement. I wrote about it two years ago just ...
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Employee Turnover as a KPI: Are You Getting the Whole Truth?


Key performance indicators (KPIs) are a major component of any MSP engagement, and most companies rely heavily on their KPIs to determine whether their MSP program is achieving the ...
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