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Reach Greater Growth and Profitability in Your Contingent Workforce Programs


In my 20 exciting years working in the contingent (external) workforce space, I have seen the most dramatic shifts recently. After one of the largest recessions in US history, we are ...
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7 Ways Managed Service Providers Can Attract/Retain Small Business Staffing Firms


For the past decade, the staffing business has shifted quite dramatically to the utilization of managed service providers, better known as MSPs. We all know and understand why, from ...
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Non-Traditional Talent to Solve Non-Traditional Problems – Optimizing the External Workforce


If ever there was a negative stigma placed on the external workforce, it’s disappearing now as business leaders recognize the many benefits of incorporating niche, specialized skill ...
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A Complicated Communication Process


Do you remember playing the game “Telephone” when you were a young child? It went something like this: A teacher would have her students gather around in a circle right next to ...
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Improving Fill Ratios


In major league baseball, a hitter who fails seven out of ten times will become a multi-millionaire and oftentimes make the Hall of Fame. Unfortunately, in IT staff augmentation fill ...
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Where the Staffing Industry Tech Is Heading


One thing the staffing industry has a lot of is data. The problem today is it’s mostly unstructured; CVs sit on redundant legacy databases, interview notes and feedback tends to be ...
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Client or Prospect … How About Both? The Thin Line of MSP Sales


Client or prospect, target or customer? Which is it? Would you believe both? In the ever-expanding universe of the MSP model, once very delineated parts of the staffing industry are now ...
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MSP/VMS Is GOOD for Your (Boutique) Staffing Firm


The world of contingent staffing is black and white. There is no gray. There are staffing firms that embrace managed service provider (MSP) programs (such as those managed by companies ...
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A Delicate Balance: Allowing Suppliers Direct Access


A recent Staffing Industry Analysts report cited 20 percent Canadian market penetration of master service provider (MSP) programs. While this number is much smaller than the 50 percent ...
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A Word in Favor of Customer Access


“You cannot shake hands with a fist.” — Indira Gandhi   I participate in managed service programs (MSP). I like them. When run well, they act as the chassis ...
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