Great Customer Service Means Being Where the Talent Is

Technology is constantly evolving and businesses need the capacity to attain talent to keep pace with demand. Flexible practices, including working remotely, means deeper connections are being forged across the globe. However, one cannot underestimate the strength of building in-person relationships. In my opinion, it is important to maintain a balance between digital and face-to-face interaction when nurturing the talent pipeline.

An increase in demand for top tech talent means that in order to provide our clients with outstanding service, as well as support their growth — be that for digital projects or large-scale digital transformation integration — having access to and visibility of the best talent who can implement the necessary development  is key to helping companies stay ahead of the curve in increasingly challenging times. Taking all this into account, it makes good business sense for companies like mine to locate to where the talent hub is. In doing so, we can better help clients leverage their digital expertise and knowledge to drive innovation and compete with other businesses operating in the same market.

PREMIUM CONTENT: Successful IT Recruiting Strategies

Tech hubs are emerging across the globe, and with them comes talent, which is attracting businesses to these areas in order to tap into their skill and expertise to drive innovation. For example in the UK, Research by Tech City found that, across the UK, digital tech industries are creating employment opportunities and accounting for 1.56 million jobs.

In particular, Dublin has emerged as a forerunner on the tech scene, nurturing a thriving and vibrant community, which is bursting with talent. It has a strong multi-nationalbase (Google, Twitter, Airbnb), which means these businesses are looking for partners who can offer on-site support and access to viable talent pipelines. It’s about steering away from a “one size fits all” approach and collaborating closely with businesses to have a better understanding of what expertise, knowledge or skills they want to utilise.

In the new business landscape, creating a culture of innovation which embraces technology will support business growth. Dublin was already a vibrant tech ecosystem and in light of Brexit, Ireland is attractive for talent and companies who are considering their options in Europe. According to Atomico’s State of European Tech report, Ireland came in first out of 10 other countries, to become home to the fastest-growing tech population.

Being close to the clients will make it easier to provide them with talent on an ad-hoc, project-by-project basis, meaning they can keep costs under control without compromising on quality or delivery; in short, clients will be able to execute digital projects and integrate technologies more quickly.

Acquisition of talent is becoming ever more fluid and flexible, so being on the doorstep of businesses when sourcing talent is essential. It will allow us to help our clients use talent more efficiently, allowing them to scale up or down depending on their business needs.

Diversifying efforts by using a hybrid approach that blends technology staffing solutions and technology consulting, including offering Project Management as a Service (PMaaS), allows you to become more involved in the execution and strategy of implementing these digital technologies. This forges a real partnership with your clients because you develop a more holistic overview of the business objectives and are therefore able to source the right talent for the right role.

Partnering with your clients and aligning yourself more closely with their growth strategies will make you pivotal to their success. Putting the customer at the heart of everything you do means you are more likely to forge a strong, long-term business partnership, which is mutually beneficial.

MORE: Preparing for Brexit with New Talent Borders

Farida Gibbs

Farida Gibbs
Farida Gibbs is CEO of Gibbs Hybrid.

Farida Gibbs

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