Customer Support

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Are you actively supporting your customers and treating them as valued clients, or are your dealings with them simply transactional to get their order?  Are you in constant contact ...

Top Quick Wins to Boost Your Business

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If you lead a staffing business, you already know that it can be quite challenging. You need to provide the clients with the best possible options, and that requires an excellent team ...

What Does the Future Look Like for the Australian Recruitment Industry?

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Australia is a booming market within the global recruitment industry. According to a report from Australia’s Department of Employment, the market is currently generating more than ...

Risk Mitigation vs. Risk Eradication

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At the CWS Asia Pacific conference in Singapore in July, I gave a talk on how to disaster-proof your program. As part of the presentation, I spent a short time on approaches to risk ...

4 Ways to Improve Your Staffing Partnership

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If you haven’t worked in staffing, it’s hard to put your finger on all the things a recruiting or temp agency does. I’ve been at it for a dozen years and it still ...

The Value of Face-to-Face Meetings with Your Staffing Suppliers

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The human capital business is all about people. So why would you de-humanize the process of supplier management when your success is based on the positive relationships you foster with ...

Understand Labor Effects in an Uncertain Climate

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In 2005, Staffing Industry Analysts held the very first CWS Summit in Chicago. Attendees were passionate about the world of work and enthusiastic about the possibilities of managing ...

Staffing Firms Face Growing Threat of Data Breaches

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It can be a staffing company’s worst nightmare— the discovery that hackers have infiltrated its computer networks and made off with job candidates’ personal information and other ...

Identifying Priorities

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Everyone has things that need attention. Many people work on the problem that hits their desk first and procrastinates in dealing with those things they dislike (like taxes). Others ...

Right Pricing

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What is “right pricing?” It is pricing not to maximize your margin, but to maximize your profits. Many companies price their products and services to get the highest margin rate. ...
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