Expert Credentialing Strategies: How Healthcare Staffing Agencies Can Avoid Costly Mistakes

You might already know this, but as a healthcare staffing agency, great credentialing of candidates is one the most valuable services you can provide clients.

It is too often viewed as a necessary evil rather than an insight into the workforce and a hedge against future liability.

There are three major procedural errors made by healthcare staffing firms that we constantly see when working with agencies.

Unfortunately, all three issues occur in the credentialing and quality assurance phases. With proper preparation your company can avoid these.

1. “My Recruiters are the Quality Assurance Team, too.” Allowing recruiters to credential their own candidates is the most unspoken, yet deadliest of issues in healthcare staffing. It is understandable if a small staffing firm’s employees are forced to multi-task and handle some recruiting and credentialing tasks together. But the assumption is if the firm is that small there is constant oversight by ownership. For larger firms, if you are a recruiter, you are generally rewarded for volume within the context of the minimum requirements.  Of course, recruiters want and need their nurses to be fully and accurately credentialed, but with limited time, it is easy for a recruiter to miss an expired license or document when making a placement.

Raise your hand if you have heard any of the following:

  1. It’s in the mail.
  2. You didn’t get my fax, or email?
  3. I don’t have any missing documentation.

Remember two things: First, this placement, which hasn’t been fully credentialed, represents your organization. Second, the practice of recruiters managing both jobs opens your company up for a huge liability. If you cut corners now and try to force more on overworked recruiters, what will it cost you later? It can cost your agency its reputation, contracts, candidates, and yes, even recruiters or potential employees.

2. “I can do it ALL by myself.” One of the most common complaints we hear from potential clients is they have outgrown using spreadsheets and Microsoft Outlook to manage credentials, schedules and candidates. Many of those business owners will also go on to tell us that they outgrew this process long before they got their company out of its infancy stage. Creating your business processes from scratch and consequently managing growth through spreadsheets is time-consuming.

The bottom line is: if your company is not using a recruiting and credentialing software, then your company is not being as productive as it can be, especially if you have more than one person in your business. In this industry, speed to placement is key, and with this inefficiency, you are probably losing a lot of candidates to your competition.

3. “I don’t need a credentialing strategy.” Another thing we have learned through the years is every healthcare staffing agency is different and has slightly different processes. When is the last time you asked yourself: “What can we learn from our own process?”

Take a look at your current process and notice:

  • Common mistakes your credentialing team makes
  • Documents your healthcare professionals usually fill out incorrectly
    · Where delays occur
  • Cutting costs but not quality

Then ask, “What can my candidates do for me?”

Use this knowledge to master a great credentialing strategy. Find tools that help streamline your business and learn to anticipate problems before they happen.  Utilizing a workforce management software that integrates with Prophecy Testing as well can ensure that you do not miss an expired document or credential, and can help take the burden off of your recruiters trying to do it all.

If your company can avoid any of these costly credentialing mistakes you will not only have better quality placements but your company will see an increase in its bottom line.

Chanel McDaniel

Chanel McDaniel
Chanel McDaniel is director of marketing for BlueSky Medical Staffing Software

Chanel McDaniel

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