How to Look After the Mental Health of Your Contact Center Employees

Employee mental health is in the spotlight following two years of Covid-19 disruptions. Research has shown that 44% of work-related ill health is the result of stress, depression, and ...

Candor and Authenticity are Key to Effective Performance Conversations

A perspective I frequently share with my team and customers is that people leave people, not companies. Whether it’s a colleague, manager or executive, more often than not it’s ...

Where Do American Job Seekers Go When Looking for Their Next Opportunity?

It’s no secret – the US is experiencing its biggest candidate market in a century. Companies across all industries are looking to hire and struggling to not only find the right ...

Achieving Hiring Success in 2022: Maximize Your Recruitment Potential

A rise in employment toward the end of this year, accompanied by a spike in job openings, served as a microcosm of the turbulent 2021 job environment, which involved a worker and budget ...

Workforce Trends to Consider in 2022

Workforce management is a vital part of ensuring that your business has the capabilities to start the new year at full strength. It can be the difference between having a focused and ...

2022 Workplace Trend Predictions

Avoid a one-size-fits-all approach to recruits – get to know what each person brings to the table by joining your organization. The spotlight is on the Great Resignation and the job ...

What Impact Will the Skills Shortage Have on Temp Demand and Compliance?

The current skills shortage is well documented, with demand for non-permanent talent in particular growing rapidly. As recruitment teams fight for the best skills, the reliance on gig ...

Where Is the Technology Talent?

In 2019, the majority of contracted technical talent were working onsite. Today, the complete opposite is true – the majority are now working remotely. Covid-19 sped up digital transformation ...

The Importance of Company Culture for Staff Recruitment

From experience and skills to location and salaries, there are many things to consider when recruiting new staff. One thing not often considered is how well employees will fit into ...

Recruitment Market Remains Resilient Despite Consultant Shortage

It is no secret that the UK staffing sector is currently contending with unprecedented skills shortages when it comes to sourcing and securing top talent for clients. However, following ...

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