Are you actively supporting your customers and treating them as valued clients, or are your dealings with them simply transactional to get their order?  Are you in constant contact ...

If you lead a staffing business, you already know that it can be quite challenging. You need to provide the clients with the best possible options, and that requires an excellent team ...

Australia is a booming market within the global recruitment industry. According to a report from Australia’s Department of Employment, the market is currently generating more than ...

At the CWS Asia Pacific conference in Singapore in July, I gave a talk on how to disaster-proof your program. As part of the presentation, I spent a short time on approaches to risk ...

If you haven’t worked in staffing, it’s hard to put your finger on all the things a recruiting or temp agency does. I’ve been at it for a dozen years and it still ...

The human capital business is all about people. So why would you de-humanize the process of supplier management when your success is based on the positive relationships you foster with ...

In 2005, Staffing Industry Analysts held the very first CWS Summit in Chicago. Attendees were passionate about the world of work and enthusiastic about the possibilities of managing ...

It can be a staffing company’s worst nightmare— the discovery that hackers have infiltrated its computer networks and made off with job candidates’ personal information and other ...

Everyone has things that need attention. Many people work on the problem that hits their desk first and procrastinates in dealing with those things they dislike (like taxes). Others ...

What is “right pricing?” It is pricing not to maximize your margin, but to maximize your profits. Many companies price their products and services to get the highest margin rate. ...