Looking After the Mental Health of Your Contact Center Employees

Employee mental health is a big theme following two years of Covid-19 living restrictions. Research has shown that 44% of work-related ill health is the result of stress, depression ...

Overcoming the Big Six Challenges of Managing Remote Teams

Managing a remote team comes with its own unique set of challenges. There’s a lot to think about, from communication and collaboration issues to managing different workflows. ...

Technology Promotes Trust and Safety When Onboarding Contingent Workers

2020 and 2021 have ushered in record transformations in the workforce, making upcoming HR staffing trends important to spot now in order to smoothly pivot staffing teams for success. ...

Why Setting Boundaries Is Crucial in a Workplace

Why Setting Boundaries Is Crucial in a Workplace

Employees have to deal with managers, colleagues, different departments and customers in the workplace. This can be a challenge if they do not set boundaries for themselves. Boundaries ...

How to Spot Employees’ Strengths — and Empower Them

What do you think of as a leader? Is it an authority figure with a team of people working for them? Is a leader someone who takes charge and does it all themselves? A leader guides ...

Creating a Sense of Belonging

A recent McKinsey article addresses how important a sense of belonging is to most employees. It refers not only to their immediate supervisor but also to the organization at large and, ...

How to Welcome Remote Contingent Workers

Contingent workers are critical to many organizations — filling gaps in staffing or augmenting the workforce during peak seasons or for special projects. Making them feel welcome ...

Hiring? Try Placing Potential Over Credentials

What are employers committing to when they hire for potential? When an employer hires for potential, they are taking on candidates who may not have the necessary technical skills when ...

How to Change Deep-Rooted Diversity Problems in Tech

Did you know that 77% of women have experienced a toxic work culture in the tech industry within the last five years? A recent Talent Works study found this to be the case, with 21% ...

Meaningful Employee Appreciation Is More Important Than Ever

Last year, our company held its first President’s Conference. The event was established as one of several new initiatives we put in place to support a key recruitment and retention ...

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