
How to Look After the Mental Health of Your Contact Center Employees
Employee mental health is in the spotlight following two years of Covid-19 disruptions. Research has shown that 44% of work-related ill health is the result of stress, depression, and ...

Reducing Stress Among Your Staff
An important aspect of staffing a call center is having the tools necessary to assist your agents in relieving stress. According to statistics from the American Psychological Association, ...