Customer Support

Are you actively supporting your customers and treating them as valued clients, or are your dealings with them simply transactional to get their order?  Are you in constant contact ...

What if Facebook Acted Like a Staffing Firm?

What if you had to call Facebook to open an account? What if you had to email Google search terms? The answer is that Facebook wouldn’t have 1.6 billion users and Google wouldn’t ...

7 Tips for Growing Customer Loyalty

Every thriving business has at least one thing in common: a loyal customer base. Without repeat business from returning customers, it’s next to impossible to operate a successful ...

Corporate ADD (Attention Divided Dilemma)

In walked a father and his two young sons, dressed formally for a boys night out in Paris on New Year’s Eve. You could see the sense of pride in the eyes of the youths, most likely ...

Problem Solving in Branch Organizations No. 3

We’re in the home stretch for 2012 and it’s all about you, right?  Your company, your budget, your branches, your numbers. November often skids away from actual thanksgiving and ...

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