The Key to MSP Success: Organizational Readiness

business collaborationManaged staffing programs (MSP) are not new but each year more companies are embracing the concept, recognizing the benefits these models provide and implementing them in their business. Whether your organization is a late adopter or upgrading a current program, here are some best practices to help you determine if you are ready for MSP.

PREMIUM RESEARCH: MSP Negotiation Template

First, pose this question: What is my organization’s appetite for change? Many organizations mistake their ability to trudge through departmental- and silo-specific changes as readiness to face more enterprise-wide and global efforts. MSPs are complex and affect most parts of an organization. Implementing a successful MSP requires a commitment to fully examine how your company approaches large-scale change and assess its ability to create effective communication plans, embrace a spirit of inclusivity, form appropriate teams and engage leadership. This critical self-examination can prepare even the most change-resistant organizations for a best-in-class transformation.

Next, organizations need to understand what they know and what they do not know about their sourcing channels and processes for acquiring talent. Today’s MSPs can encompass contingent labor, direct or permanent hire, and project services channels. There are plenty of providers in the marketplace that will assist your organization with discovery for a nominal fee. Experts will pull current labor data from various disparate systems, interview key corporate stakeholders and user groups, and assist with developing a clear picture of the current talent landscape. This is a key factor for success, because it provides the clearest understanding of where your journey begins. You are less likely to get lost on the journey when you are not starting out lost.

Third, and perhaps the most critical for success, organizations must develop goals for their MSP model and align them with their corporate mission, vision and values. Engaging key stakeholders and executive leadership in this exercise allows you to truly understand what these business groups expect from a program so that you can develop a full menu of potential value – this, in turn, enables you to develop critical goals for the program. The insights you gain during a robust goal-setting process ultimately provide a greater understanding of where you wish to go and enable you to develop a fail-proof plan to get there.

A thorough evaluation of organizational readiness creates the best platform for successful implementation and adoption of an MSP model. Cutting corners or fast-tracking through these best practices can lead to disaster – now and in the future. Taking the time to assess readiness enables an organization to develop a solid roadmap for success. It’s simple enough: Adopting an MSP model is a journey and you must know where you are starting, where you are going, and how you are going to get there.

MORE: MSP Is a Strategic Talent Solution 

Dani McDonald
Dani McDonald is director of solution sales for CDI Corporation’s Professional Services Staffing business.

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1 comments
pjpetersen
pjpetersen

Dani, great insights in regards to understanding the organization landscape and how to prepare for implementation of an enterprise MSP program (which is rooted in change management. enterprise preparedness and program objectives).  I find the toughest part of serving in an MSP supplier community is adoption.  Typical supplier relationships neglect the fact that they can be an assist in the transition to an MSP platform.  Actually, we find that if we, as a supplier, help engage the end user community to understand their needs and promote the value of the MSP, adoption rates increase and the MSP realizes spend they did not anticipate. 

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