Mobility Will Redefine the Staffing Industry

With all of the clamor in the media, it’s difficult to tell whether the iPhone 5 or the presidential election is the more important news story these days. Regardless, the next generation iPhone does call to mind the importance of mobility as a business strategy.

In the staffing industry, mobility is commonly thought of as a better way to engage both hiring managers and decision-makers on the buy side and consultants and contract employees on the supply side. We believe, however, that the greatest value of mobility to staffing firms is better enabling staff employees with Enterprise Mobility. And companies that embrace the social and technological challenges originating from that Enterprise Mobility will be better equipped to lead the growth and future of the organization.

By using mobile technologies to enable anytime and anywhere information access to employees, customers and suppliers, a company can bring about improvements in revenue and operational performances, employee productivity and customer satisfaction. We’ve seen it happen in dozens of companies in other industries, including:

  • 52 percent of financial services firms
  • 50 percent of hotels
  • 49 percent of film and entertainment companies
  • 40 percent of technology firms

While those are significant penetration rates, there are still challenges to greater growth, including concerns about security, compliance, cost and ROI. But we believe improvements in employee satisfaction and productivity and potentially lower labor costs via automated processes-on-the-go override the inhibitors.

Diane Neptune
Diane Neptune is a business development manager for Wipro. She specializes in the staffing industry and can be reached at diane.neptune (at) wipro (dot) com.

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