Having been on both sides of the table when it comes to vendor management systems, I really have to shake my head at the mindset of some of the players in this industry. In my prior life as a client, when we were selecting our VMS technology, we included our vendors as part of our due diligence team. They were our business partners and it was important for me to keep them happy; they had a tougher job than we did — they had to keep my hiring managers happy.
When we selected our technology, we selected a company that not only met my organization’s needs but also one that pledged the importance of the vendor base. I wanted to make sure that I did not violate my suppliers. With this process I made sure that the vendors were happy, my hiring managers were happy, my boss was happy and in turn I was happy.
Fast forward a few years and now I am on the VMS side of the table. I have pledged to make our tool vendor-friendly while still meeting the client’s needs and am happy to see that some of the other players are doing the same. Our number one commitment is to our clients. However, we are also trying to make our tools vendor-friendly. We have made sure a recruiter doesn’t have to spend 15 minutes submitting a candidate. We allow a repository to store client-specific documents. We are providing vendor partners with FREE integrations with our tool; I still don’t understand how some VMS companies could charge for this. Isn’t it just another way for these companies to generate an additional revenue stream at the cost to valued suppliers?
Our company is not the only one that is moving toward this vendor-friendly model. Again, the client is our number one priority, but it is important to take care of the folks that are paying you. We are not saying that we are better than other VMS companies, but if you are a decision maker, what is your company doing? As you are running your programs (VMS or Client) take a minute to make sure that you are looking out for your vendors. Ultimately, they drive the success of your program, your clients’ program and are the secret to your success.